Coronavirus (COVID-19)

Fuzion4 would like to reassure its customers that during this time of uncertainty, we have compiled a Service Continuity Plan to ensure that we are still able to provide you with the high quality of service that you are used to.

At present, we are operating ‘business as usual’; this is of course subject to change based on guidance from the government.

All our technicians have been issued with disposable gloves that they should be wearing whilst onsite (where feasible), and disposed of afterwards. Our technicians also have antibacterial spray, buckets, soap and water to ensure that they are able to maintain the best possible hygiene throughout their working day.

We have requested that they thoroughly clean their hands before commencing their duties, then to complete another thorough clean once they have completed their works.

In addition to these measures, we are also requesting that all technicians clean and wipe down their tools at the end of every job. We are hoping that this goes some way to reassuring our customers that Fuzion4 are taking this situation extremely seriously, and that we are doing everything that we can to follow all guidance issued from the government and Public Health England.

We have also restricted access to our head office in St Leonards-on-Sea; any visitor without a prearranged appointment will not be permitted to enter the building. Rest assured, our telephones will be answered as normal Monday to Friday between 09:00 & 17:00 and where it is applicable to your maintenance package, Fuzion4 will continue to provide its customers with out of hour’s assistance.

We expect our employees to be honest about their health and travel history for their safety and for those with whom they might come in contact. We also expect our customers to inform Fuzion4 immediately if there is a confirmed Coronavirus case at their location.

We would also like to request that should you have a visit scheduled with a member of our team, and you have been advised to self-isolate, please inform us to reschedule your appointment. We would like to take this opportunity to wish all of our customer’s good health during this troubling time.

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